Lady and Her Pack

1. Introduction

   these Terms and Conditions govern the services provided by Lady and Her Pack (“we”, “us”, “our”, “I”, “me”, “my”) to clients (“you”, “the client”). By booking any service why Lady and Her Pack, you agree to be bound by these terms.

   Lady and Her Pack is based in 3 Campion Way. For any queries, please contact me at ladynherpack@gmail.com or 07804642832.

2. Our services

   We offer the following pet care services:

   -Dog walking (additional charges apply for extra dogs from the same household)

   -Pet Sitting

   -Drop in check (15 - 30 minutes)

   -Pet visits (1 hour)

   -Full details of our services and current pricing are available on our website. Prices are subject to change with reasonable notice.

3. Bookings & Confirmations

   All bookings must be made in advance via my website, email, or direct message. A booking is not confirmed until you have received written confirmation from Lady and Her Pack.

   I require a meet and greet consultation prior to the first booking. This allows us to meet your pet and discuss their needs, routine, and any other special requirements. There is no charge for the initial meet and greet.

   By confirming a booking, you confirm that all information provided about your pet is accurate and up to date.

4. Payment Terms

   Payment is due on the day of service. I accept payment via bank transfer or cash.

   For regular bookings, invoices will be issued weekly and are due within 7 days of issue.

   I reserve the right to suspend services if invoices are not paid within the agreed timeframe.

5. Cancellation Policy

   I understand that plans can change. My cancellation policy is as follows:

   -Cancellations made with more than 48 hours’ notice: no charge

   -Cancellations made with 24 - 48 hours’ notice: 50% of the booking fee will be charged

   -Cancellations made with less than 24 hours’ notice: the full booking fee will be charged

   -No shows: the full booking fee will be charged

   In the unlikely event that I need to cancel a booking, I will provide as much notice as possible and offer an alternate date or a full refund.

6. Health & Vaccination Requirements

   For the safety of all animals in my care, I require that:

   -All pets are up to date on their vaccinations

   -All pets are regularly treated for fleas and worms

   -You inform me of any medical conditions, allergies, behavioural issues, or special requirements your pet has

   -Pets showing signs of illness will not be accepted for group services and may be removed from care if they become unwell

   I reserve the right to refuse care for any pet that poses a risk to other animals or to any other potential staff. If we become aware of a contagious illness after a booking, we will notify you immediately.

7. Emergency Veterinary Care

   In the event of a veterinary emergency I will:

   -Attempt to contact you (and your emergency contact) immediately

   -Take your pet to your named veterinary practice if possible, or the nearest available vet if urgent

   -Authorise emergency treatment if we are unable to reach you and delay would risk your pet’s welfare

   By booking with me, you authorise Lady and her Pack to seek emergency veterinary treatment on your behalf if we are unable to reach you. All veterinary costs remain your responsibility as the pet owner.

   Please ensure your vet’s details and an emergency contact number are provided when booking.

8. Liability

   Lady and Her Pack takes every precaution to ensure the safety and wellbeing of your pet. However, I cannot accept liability for:

   -Illness, injury or death arising from pre- existing medical conditions

   -Damage caused by your pet to property, other animals, or third parties

   -Loss or injury arising from your pet escaping due to a defective collar, harness, or lead provided by you

   You accept full responsibility if your pet injures another person or animal, or causes damage to property.

   My liability is limited to the fees paid for the specific booking in which any incident occurred, except where prohibited by law.

9. Insurance

   Lady and Her Pack holds public liability insurance. Details of my insurance are available on request.

   I strongly recommend that all pet owners hold their own pet insurance to cover veterinary costs and third-party liability

10. Photography & Social Media

    I love sharing updates of the animals in my care! By booking with me, you consent to us taking photos and videos of your pet during our time together and sharing these on our social media channels and website for promotional purposes.

    If you do not wish for your pet to appear on my social media, please let me know in writing before your first booking and I will respect your preference.

    We will never share your personal details or home address alongside any photos.

11. Privacy & Data

    We collect and store personal information (your name, contact details, address, and pet information) for the purpose of providing our services. Your data will not be shared with third parties except where necessary (for example, with a veterinary practice in an emergency).

    I comply with UK GDPR. You have the right to request access to, amendment of, or deletion, of your personal data at any time by contacting me at ladynherpack@gmail.com

    Please refer to my full Privacy Policy on my website for more information.

12. Right to Refuse Service

    Lady and Her Pack reserves the right to refuse or terminate a booking if:

    -A pet poses a risk to our staff or other animals

    -Vaccination or health requirements are not met

    -I have reasonable concerns about the welfare of a pet

    -A client behaves in an abusive or threatening manner

    In such circumstances, I will return your pet safely and no refund will be given for services already rendered

13. General

    These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

    I may update these Terms and Conditions from time to time. The most current version will always be available on my website. Continued use of our services following any changes constitutes acceptance of the updated terms.

    If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

Lady and Her Pack — 3 Campion Way — ladynherpack@gmail.com — 07804642832

Terms & Conditions